Operations Management is focused on managing the organization's software and hardware assets. A solid strategy will include mechanisms and processes for help desk support, hardware provisioning and infrastructure management.  Good Operations Management practices will reduce response time and allow the business to adapt quickly to changes in the market. 

Operations Management and ALM

In the application lifecycle, Operations Management is both near the beginning and the end of the application lifecycle.  Although many will assume that this discipline is ancillary to ALM, in fact most successful projects spend the majority of their lifecycle deployed and in production.  The direct ties from operations to application development is through release, maintenance and even project request activities.

Operations Management is about making sure you are providing IT infrastructure when it is needed.  Operations Management is also focused on tracking different configurations and user issues.